Frequently Asked Questions
Everything you need to know about your beauty journey with us.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All products at The Beauty Secrets are 100% cruelty-free, and the majority of our range is vegan-friendly. Please check individual product descriptions for specific ingredient details.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a store credit or exchange, even if it has been lightly used.
Do you offer samples with every purchase?
We love letting you try new things! Every order includes two complimentary samples of our best-selling serums or moisturizers, selected at checkout.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.